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Field Service Engineer II

Company: Orion Talent
Location: Hattiesburg
Posted on: November 19, 2022

Job Description:

Field Service Engineer II

Scope of Duties:
Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust at their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.
This role is critical to executing and advancing company's service model. The core responsibilities
for this position include:
--- Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and networking/wireless networking.
--- Provide technical support to customers on operational or maintenance aspects of system equipment.
--- Serve as customer contact on technical and service-related problems.
--- Diagnose mechanical, hardware, software and systems failures, using est. procedures.
--- Determine most cost-effective repair/resolution to minimize customer downtime.
--- Prepare reports for analysis of product failure trends and service ability issues.

Other Specific Functions or Duties:
--- Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers' equipment always operates efficiently. Works under limited direct supervision.
--- Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
--- Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
--- Input detailed records of service visits into company information systems, including technical problems, actions taken, and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other company parties.
--- Be an active participant in the RSEA community.
--- Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
--- Maintain a high degree of professional knowledge and safety consciousness according to company guidelines in order to perform activities under the safest working conditions.
--- Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge:
--- Expert professional experience with electronic and electro-mechanical engineering,
testing equipment used for verification, checkout, and calibration of electronic
equipment. [4-10 years' experience]
--- Sound knowledge of and professional technical experience with micro-computers/PC
based systems.
--- Client focused attitude.
--- Articulate and skilled in interpersonal communication
--- Sound computer usage and debugging skills.
--- Ability to identify and repair routine software and network problems.
--- Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
--- Identify and resolve simple imaging system defects.

Position Details:
Location: Hattiesburg, MS
Salary: Starting base of $70K -$95K, depending on experience + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly)+ 3% annual bonus + cell phone paid + laptop + all travel & gas paid +
Benefits: Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays
Schedule: Primarily M-F. Some weekends or evening hours for emergency support coverage.
Travel: Area travel, home every night with occasional overnight travel with advanced notice.

Keywords: Orion Talent, Hattiesburg , Field Service Engineer II, Engineering , Hattiesburg, Mississippi

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