Supervisor - RN Case Manager - Coordinated Care

Company: University of Mississippi Medical Center
Location: Jackson
Posted on: April 1, 2026

Job Description:

Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application: Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it. You must meet all of the job requirements at the time of submitting the application. You can only apply one time to a job requisition. Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you, Human Resources Important Applications Instructions: Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted. Job Requisition ID: R00049198 Job Category: Nursing Organization: Case Managers Location/s: Main Campus Jackson Job Title: Supervisor - RN Case Manager - Coordinated Care Job Summary: The Supervisor – RN Case Manager is responsible for driving positive outcomes for designated patient populations by providing clinical oversight, education, accountability, and issue resolution for RN Case Manager I staff, while also assisting social workers with the clinical aspects of discharge planning. This role supervises RN Case Managers and other care coordination staff, participates in hiring and onboarding, develops process flows, contributes to staff education, and collaborates with the interdisciplinary care team to identify and implement improvements. The supervisor also communicates with external partners to resolve discharge barriers. Aligned with UMC’s patient-centered nursing model and Magnet journey, this position manages length of stay (LOS) targets, works to prevent avoidable days and unplanned readmissions through data analysis and performance improvement, and supports the organization’s mission, vision, and values through strategic thinking, innovation, and a commitment to high-quality, efficient patient care. Education & Experience Education and Experience Required: Two (2) years of bedside RN experience and two (2) years of utilization management or case management/coordinated care experience in an acute care environment. Certifications, Licenses or Registration required: Valid RN license. Preferred Qualifications: Accredited Case Manager Certification (ACMC) or Certified Case Manager (CCM) certification. Knowledge, Skills & Abilities Knowledge, Skills, and Abilities: Must possess strong interpersonal, communication, and negotiation skills, along with demonstrated leadership capabilities. Requires a solid understanding of discharge planning, utilization management, case management, performance improvement, managed care reimbursement, and data collection, analysis, and reporting. Must have knowledge of the full continuum of care, including pre-acute, acute, post-acute settings, and community-based resources. Able to work independently, exercising sound clinical judgment in all decision-making, and demonstrates high emotional intelligence in fast-paced, high-stress environments. Fully capable of performing all responsibilities of the RN Case Manager I role. Leads effective educational sessions for colleagues, supports the implementation of case management and nursing models, and is recognized by peers as a leader within the department. Responsibilities Oversees management of assigned patient populations across the continuum to ensure safe, timely, and appropriate discharge planning. Serves as a clinical resource to the multidisciplinary team, supporting care transitions, resolving barriers, and implementing clinical pathways in collaboration with leadership. Drives patient satisfaction by ensuring discharge plans are effectively assessed, developed, and communicated to patients, families, and the care team. Leads efforts to reduce excess hospital days and coordinates seamless, patient-centered discharges. Provides education and professional development for case management staff through training sessions, workshops, and mentorship. Acts as a key resource on case management responsibilities, regulations, clinical standards, ethics, and healthcare law for internal staff, payers, and regulatory bodies. Identifies and mitigates risks or barriers to care and discharge by developing effective intervention strategies. Utilizes the nursing process (assessment, intervention, implementation, evaluation) and critical thinking to guide clinical decision-making in discharge planning. Ensures timely, accurate, and complete documentation in compliance with legal, ethical, and accreditation standards. Supports regulatory and accreditation compliance across all case management activities. Collaborates with social workers as part of the dyad model to address psychosocial needs and enhance discharge planning. Promotes a culture of continuous improvement, identifying opportunities and applying strategies to enhance efficiency and outcomes. Enhances team effectiveness and staff satisfaction through leadership, accountability, and team-building initiatives. Accepts delegated responsibilities from leadership and collaborates with departments or leaders to expedite patient care. Maintains a strong customer service focus, engaging with internal and external stakeholders to ensure coordinated, high-quality care. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, occasional working hours significantly beyond regularly scheduled hours, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, occasional sitting, occasional standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more). Time Type: Full time FLSA Designation/Job Exempt: Yes Pay Class: Salary FTE %: 100 Work Shift: Day Benefits Eligibility: Grant Funded: No Job Posting Date: 03/11/2026 Job Closing Date (open until filled if no date specified):

Keywords: University of Mississippi Medical Center, Hattiesburg , Supervisor - RN Case Manager - Coordinated Care, Healthcare , Jackson, Mississippi