Customer Service Coordinator

Company: All Safe Technology
Location: Hattiesburg
Posted on: July 31, 2022

Job Description:

Job DescriptionJob Posting: Customer Service CoordinatorPosition: Alarm Security Co. has a full-time position available in our Hattiesburg office. Full Time Monday through Friday 8:00a to 5:00p Date Needed Immediate Opening Reports to the Controller/HR Manager Full Benefits package after 60 daysPosition Overview: This CSR will assist the Service Manager in the day-to-day operation to ensure Customer Satisfaction. The duties include but are not limited to the following.o Answer multiline inbound phone calls and handle or distribute accordingly.o Scheduling of Service Requests and Installations with Customerso Coordinate Technicians Schedules to optimize efficiencies with minimal drive timeo Support the Sales Team as requiredo Creation and Closure/Invoicing of service tickets and installation jobso Customer Order Entry and Time Entry into billing systemo Equipment ordering and staging for upcoming service calls or installationso Appointment verificationso Rescheduling appointments as requiredo Basic phone troubleshooting/support for common system issues.o Other projects or tasks as assigned by Supervisor.Requirements: Minimum 2 years or more in Clerical and Customer Service experience Experience in the Security Industry is very desirable Geographical familiarity. Work in a very high volume and fast-paced environment Work independently with little on-site supervision. Effectively communicate new ideas and execute on-time completion of project related functions. Reliable transportation for travel to Gulfport office for training and in-person meetings when required. Proficient in both Word and Excel and Microsoft Office Suite Proficient with Email communications Efficiently communicate and summarize conversation via email to the appropriate personnel Detailed oriented and able to multi-task Applicant should be able to adapt quickly to new computer program. Exceptional written and verbal skills Must have excellent referencesCompany DescriptionSecurity, Fire, Home Automation, Access Control, Company serving both Residential & Commercial Customers

Keywords: All Safe Technology, Hattiesburg , Customer Service Coordinator, Hospitality & Tourism , Hattiesburg, Mississippi