Loan Servicing Customer Service Representative
Company: Regions Bank
Location: Hattiesburg
Posted on: January 26, 2023
Job Description:
Thank you for your interest in a career at Regions. At Regions,
we believe associates deserve more than just a job. We believe in
offering performance-driven individuals a place where they can
build a career --- a place to expect more opportunities. If you are
focused on results, dedicated to quality, strength and integrity,
and possess the drive to succeed, then we are your employer of
choice.Regions is dedicated to taking appropriate steps to
safeguard and protect private and personally identifiable
information you submit. The information that you submit will be
collected and reviewed by associates, consultants, and vendors of
Regions in order to evaluate your qualifications and experience for
job opportunities and will not be used for marketing purposes,
sold, or shared outside of Regions unless required by law. Such
information will be stored in accordance with regulatory
requirements and in conjunction with Regions' Retention Schedule
for a minimum of three years. You may review, modify, or update
your information by visiting and logging into the careers section
of the system.Job Description:At Regions, the Loan Servicing
Customer Service Representative responds to customer's inquiries or
complaints regarding Loan Servicing products or services.Primary
Responsibilities
- Determines best method to resolve problems to ensure customer
satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate
departments
- Informs customers of standard procedures or resolution of
problem
- Follows up, either verbally or in writing, to ensure customer
satisfaction
- Works with either close supervision or under clearly defined
procedures
- May make periodic calls to existing customers to determine
satisfaction with the company, products, and servicesThis position
requires the tracking of time and is eligible for overtime for
hours worked in excess of 40 per week under the Fair Labor
Standards Act.This position is incentive eligible.Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated
with the positionPreferences
- One (1) year of customer service or related experienceSkills
and Competencies
- Ability to work in a fast-paced environment
- Basic computer skills
- Excellent customer service skills
- Good verbal and written communication skillsWork location: 5214
Lincoln Rd. Ext. Hattiesburg MSTraining: Monday-Friday
7:30am-4:30pm CST (3 months) Following training: Must be able to
work 40 hours Monday-Friday anytime between 7am-6pm (CST). Shifts
will be assigned based on business needs.Position TypeFull
timeBenefits InformationRegions offers a benefits package that is
flexible, comprehensive and recognizes that "one size does not fit
all" for associates. Listed below is a synopsis of the benefits
offered by Regions for informational purposes, which is not
intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer ProgramPlease note, benefits and plans may
be changed, amended, or terminated with respect to all or any class
of associate at any time. To learn more about Regions' benefits,
please click or copy the link below to your browser.Location
DetailsLOCH - Loan Operations Center
HattiesburgLocation:Hattiesburg, MississippiBring Your Whole Self
to Work We have a passion for creating an inclusive environment
that promotes and values diversity of race, color, national origin,
religion, age, sexual orientation, gender identity, disability,
veteran status, genetic information, sex, pregnancy, and many other
primary and secondary dimensions that make each of us unique as
individuals and provide valuable perspective that makes us a better
company and employer. More importantly, we recognize that creating
a workplace where everyone, regardless of background, can do their
best work is the right thing to do. OFCCP Disclosure: Equal
Opportunity Employer/Disabled/Veterans
Keywords: Regions Bank, Hattiesburg , Loan Servicing Customer Service Representative, Hospitality & Tourism , Hattiesburg, Mississippi
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