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Guest Services Associate

Company: Hattiesburg Convention Commission
Location: Hattiesburg
Posted on: May 23, 2023

Job Description:

DEPARTMENT: Zoo - Guest Services

REPORTS TO: Guest Services & Retail Manager and the Manager on Duty

LOCATION: Hattiesburg Zoo

SHIFT: Part-time: frequent weekends, may include nights and holidays. Maximum of 29 hours per week.


  • Ability to engage and communicate effectively with guests of all ages through good listening skills, friendliness, enthusiasm, and a positive and professional attitude.
  • Commitment to the mission of the Hattiesburg Zoo and its core values.
  • Responsible for proper opening/closing procedures of all customer service areas (ticket booth, gift shop, train, and High Ropes Adventure course), including, but not limited to, cash policies and procedures, register operations, cleanliness, entries, exits, pathways, and front entry.
  • Must provide crowd control and ticket/cash handling depending on attraction.
  • Assist with inventory management, restocking, and daily course inspections of the High Ropes Adventure course.
  • Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements in the gift shop.
  • Assist in floor moves, merchandising, display maintenance and store housekeeping.
  • Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly.
  • Adhere to all company policies, procedures and practices including signing, pricing, and loss.
  • Will be required to work Zoo related special events as needed.

    Knowledge and Skills:
    • Must possess strong communication skills
    • Must be able to work under pressure during high traffic days and/or special events
    • Must be highly energetic and motivated to ensure guests have an exceptional experience.
      • High school diploma or equivalent
      • Basic mechanical aptitude for the operation of general landscaping equipment and related tools
      • Experience in customer service, family entertainment facilities and/or retail is preferred but not required.
        Physical Requirements:
        • Must be able to lift and carry objects weighing up to twenty-five (25) pounds
        • Must be comfortable working at extreme heights for long periods.
        • Body mobility to walk, bend, and kneel in order to provide light maintenance as needed. Body mobility to climb aboard and exit the train and High Ropes Adventure course numerous times a day.
        • Sufficient strength to lift and carry equipment, supplies, and materials required in performance of routine maintenance activities
        • Tolerance to work under adverse conditions such as among dust, dirt, cleaning agent odors, and outdoors in heat and cold.

Keywords: Hattiesburg Convention Commission, Hattiesburg , Guest Services Associate, Hospitality & Tourism , Hattiesburg, Mississippi

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