Guest Services Associate
Company: Hattiesburg Convention Commission
Location: Hattiesburg
Posted on: May 23, 2023
Job Description:
DEPARTMENT: Zoo - Guest Services
REPORTS TO: Guest Services & Retail Manager and the Manager on
Duty
LOCATION: Hattiesburg Zoo
SHIFT: Part-time: frequent weekends, may include nights and
holidays. Maximum of 29 hours per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ability to engage and communicate effectively with guests of
all ages through good listening skills, friendliness, enthusiasm,
and a positive and professional attitude.
- Commitment to the mission of the Hattiesburg Zoo and its core
values.
- Responsible for proper opening/closing procedures of all
customer service areas (ticket booth, gift shop, train, and High
Ropes Adventure course), including, but not limited to, cash
policies and procedures, register operations, cleanliness, entries,
exits, pathways, and front entry.
- Must provide crowd control and ticket/cash handling depending
on attraction.
- Assist with inventory management, restocking, and daily course
inspections of the High Ropes Adventure course.
- Maintain an awareness of all product knowledge information,
merchandise promotions, test merchandise and advertisements in the
gift shop.
- Assist in floor moves, merchandising, display maintenance and
store housekeeping.
- Assist in processing and replenishing merchandise; participate
in receiving and monitoring floor stock; ensures re-wraps are done
promptly.
- Adhere to all company policies, procedures and practices
including signing, pricing, and loss.
- Will be required to work Zoo related special events as
needed.
QUALIFICATION REQUIREMENTS:
Knowledge and Skills:
- Must possess strong communication skills
- Must be able to work under pressure during high traffic days
and/or special events
- Must be highly energetic and motivated to ensure guests have an
exceptional experience.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent
- Basic mechanical aptitude for the operation of general
landscaping equipment and related tools
- Experience in customer service, family entertainment facilities
and/or retail is preferred but not required.
Physical Requirements:
- Must be able to lift and carry objects weighing up to
twenty-five (25) pounds
- Must be comfortable working at extreme heights for long
periods.
- Body mobility to walk, bend, and kneel in order to provide
light maintenance as needed. Body mobility to climb aboard and exit
the train and High Ropes Adventure course numerous times a
day.
- Sufficient strength to lift and carry equipment, supplies, and
materials required in performance of routine maintenance
activities
- Tolerance to work under adverse conditions such as among dust,
dirt, cleaning agent odors, and outdoors in heat and cold.
Keywords: Hattiesburg Convention Commission, Hattiesburg , Guest Services Associate, Hospitality & Tourism , Hattiesburg, Mississippi
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