IT Help Desk
Company: BC Tech Pro
Location: Moss Point
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Job Description This is an
intermediate position that performs tasks related to the repair of
a variety of technology-based products typically associated with an
end-user computing environment. This is a full-time, onsite
position. Benefits include Health, Dental Vision and 401k. Pay
starts at $20.50 per hour Responsibilities: Performs basic and
moderately complex troubleshooting and repair activities, typically
associated in an end-user environment, including but not limited to
PC’s, desktops, laptops, tablets and printers. Provides support to
client identified VIPs Responds to change management requests
including installing new PC equipment, providing end-user desk side
support and other related activities. Perform Install/Move/Add or
Change (IMAC) activities. Perform all assigned desk-side support
activities Display outstanding technical and professional services
skills at all times Meet - established customer service
satisfaction levels and other operational/customer service metrics
as outlined in established guidelines Proactively communicate with
the end-user and service desk personnel regarding arrival times,
repair time estimates and status of the repair Understands and
follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business
needs Qualifications Education and Experience: Typically requires
technical school certification or equivalent of 2-4 years of
relevant experience Certifications and/or Qualifications: Maintain
all required OEM Certifications as directed by Management Knowledge
of relevant software and hardware systems Understanding of ITIL
methodologies A certification is desired May require additional
customer-specific certifications or training as required Skills:
Excellence in communication and customer-facing skills Strong oral,
written and interpersonal skills Ability to follow instructions and
processes with minimal instruction Ability to lift and or move
various computer equipment up to 50 lbs. Must own a basic repair
kit Additional requirements may exist if offer of employment is
extended Additional Information All your information will be kept
confidential according to EEO guidelines.
Keywords: BC Tech Pro, Hattiesburg , IT Help Desk, IT / Software / Systems , Moss Point, Mississippi
