Support Desk Technician
Company: Koch Foods
Location: Morton
Posted on: March 17, 2026
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Job Description:
Serve as a problem-solver and point of contact for issues
impacting company IT operations. Resolve technical support requests
via incoming ticket requests, e-mails or calls. Perform remote
troubleshooting through diagnostic techniques and pertinent
questions. Interface with users of technology, employing a high
degree of tact and diplomacy to promote a positive image of the
department. Resolve problem situations in a professional manner.
Use current ticket system to create tickets to self, technician, or
appropriate IT Staff for assigning escalated support requests.
Consistently review and prioritize tickets and workload.
Participate in the On-Call rotation for After Hours support. Work
effectively with all levels of employees in the organization.
Comply with all Company policies and guidelines. Perform other
related duties as necessary or as assigned by supervisors.
Associate's Degree or higher in IT related area preferred. CompTIA
A, Network, or Security Certification preferred. 2 years experience
working on a Help Desk, Service Desk, or IT support team preferred.
Experience with Active Directory, Group Policy, and Citrix
preferred. Knowledge of PC hardware and software - installing,
configuring, diagnosing and troubleshooting. Intermediate to
advanced knowledge/experience with Microsoft Office products (Word,
Excel, Outlook, and PowerPoint). Ability to handle multiple
priorities and varied technical tasks. Good customer service
orientation with the ability to explain technical concepts to
non-technical users. Strength in written and verbal communication
skills. A passion for information technology, and desire to build
or continue a career in the IT industry. Some after-hours/weekend
work may be required. Demonstrate superior time-management skills
and ability to manage multiple projects and tasks
simultaneously.
Keywords: Koch Foods, Hattiesburg , Support Desk Technician, IT / Software / Systems , Morton, Mississippi
