Field Support Specialist Audio Visual - Senior - Telcom
Company: University of Mississippi Medical Center
Location: Jackson
Posted on: April 1, 2026
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Job Description:
Hello, Thank you for your interest in career opportunities with
the University of Mississippi Medical Center. Please review the
following instructions prior to submitting your job application:
Provide all of your employment history, education, and
licenses/certifications/registrations. You will be unable to modify
your application after you have submitted it. You must meet all of
the job requirements at the time of submitting the application. You
can only apply one time to a job requisition. Once you start the
application process you cannot save your work. Please ensure you
have all required attachment(s) available to complete your
application before you begin the process. Applications must be
submitted prior to the close of the recruitment. Once recruitment
has closed, applications will no longer be accepted. After you
apply, we will review your qualifications and contact you if your
application is among the most highly qualified. Due to the large
volume of applications, we are unable to individually respond to
all applicants. You may check the status of your application via
your Candidate Profile. Thank you, Human Resources Important
Applications Instructions: Please complete this application in
entirety by providing all of your work experience, education and
certifications/ license. You will be unable to edit/add/change your
application once it is submitted. Job Requisition ID: R00046921 Job
Category: Professional and Technical Organization: SER-DIS-Telecom
Location/s: Main Campus Jackson Job Title: Field Support Specialist
Audio Visual - Senior - Telcom Job Summary: Provides complex
applications support within a defined environment in support of
business requirements. Performs installation, configuration,
testing, and tier 2 support of the end-user computing environment
to include software and hardware support. Provides technical
leadership, mentorship, and support of subordinate personnel and
end users. Education & Experience Education and Experience
Required: Degree (Associate's or Bachelor's) and two (2) years work
experience in field support, field service, or technical support.
Certifications, Licenses or Registration Required: N/A Knowledge,
Skills & Abilities Knowledge, Skills, and Abilities: Knowledge of
it infrastructure, computer systems, software applications
functionality. Technical aptitude to analyze and evaluate new
software application. Ability to communicate to technical and
non-technical personnel. Project management skills. Verbal and
written communication skills. Troubleshooting, analytical, and
problem resolution skills. Responsibilities: Serves as an expert
resource to end users by anticipating, and identifying educational,
procedural, and functional problems associated with the
implementation of new or revised applications and patches.
Collaborates with end users to define requirements for new systems
and evaluates and recommends solutions. Ensures product upgrades,
enhancements, and future roll-out projects met business
requirements and fulfill end user requirements. Performs complex
problem diagnosis, support, and maintenance for applications,
software, hardware and connectivity issues. Identifies root causes
of recurring problems and implements solutions or escalates
problems to technical services personnel, management and/or vendors
as required. Assists management in the training of field support
specialist who are capable of supporting and handling complex and
escalated problems and ensuring quality standards are maintained.
Projects long range requirements for end user computing
environments in conjunction with other technology services. Keeps
current and evaluates new or emerging technologies. Recommends new
technologies for deployment. Helps keep departmental documentation
current by ensuring subordinates are updating information on a
regular basis. Develops statistical reports to keep management
abreast of incidents open/resolved by field support technicians for
monthly status review. The duties listed are general in nature and
are examples of the duties and responsibilities performed and are
not meant to be construed as exclusive or all-inclusive. Management
retains the right to add or change duties at any time. Physical and
Environmental Demands Requires occasional working hours
significantly beyond regularly scheduled hours, occasional
travelling to offsite locations, occasional bending, occasional
lifting and carrying up to 50 pounds, occasional
crouching/stooping, occasional driving, occasional kneeling,
occasional pushing/pulling, occasional reaching, constant sitting,
occasional standing, occasional twisting, and occasional walking.
(occasional-up to 20%, frequent-from 21% to 50%, constant-51% or
more) Time Type: Full time FLSA Designation/Job Exempt: Yes Pay
Class: Salary FTE %: 100 Work Shift: Day Benefits Eligibility:
Grant Funded: No Job Posting Date: 03/26/2026 Job Closing Date
(open until filled if no date specified):
Keywords: University of Mississippi Medical Center, Hattiesburg , Field Support Specialist Audio Visual - Senior - Telcom, IT / Software / Systems , Jackson, Mississippi
