Customer Relationship Management and Enterprise Content Manager
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: April 7, 2026
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Job Description:
Description: CIVIC CULTURE Our organization believes we can all
do well by doing good. We value the contributions of diverse minds
and prioritize the success and well-being of our employees. We also
believe every person in our organization plays a role in supporting
a healthy environment and helping to achieve our goal of prosperity
for all. To this end, we recruit bright, energetic, and talented
people to be members of our team. In return, we offer a dynamic
workplace that presents opportunities for professional advancement
and individual growth. We strive to always display integrity,
self-awareness, courage, and respect for one another while
continuing to seek opportunities to learn. We really believe that
when our employees succeed, our community wins. ABOUT THE POSITION
The Customer Relationship Management and Enterprise Content
(CRM/ECM) Manager is responsible for leading and optimizing Civic's
CRM and ECM platforms and services. This role will be responsible
for leading a team of CRM/ECM administrators and developers while
ensuring successful integration of these platforms with other
systems and business processes. This role will work across
Salesforce platforms, internal content management platforms, data
warehouses and MuleSoft while collaborating to align solutions with
business objectives and governance standards. The CRM/ECM Manager
will be pivotal in designing, developing and implementing
high-quality, scalable solutions that meet business needs and
support the credit union's strategic objectives. NORMAL DAY-TO-DAY
WORK * Translate business requirements into well-architected
solutions that best leverage Salesforce and Content Management
platforms and products. * Evaluate user needs, product requirements
documentation and system plans. Participate in technical design
sessions; develop technical solution documentation aligned with the
business objectives. Apply best practices and technical/business
experience to solutions, including design trade-offs and
communication of design decisions. * Develop solutions and
interfaces as required to meet business requirements. Develop,
test, and document custom development, integrations, and data
migration elements for implementations and ongoing platform
operations. * Collaborate with cross-departmental stakeholders to
design and optimize business processes and integrate business
processes across systems. Leverage platform capabilities to
optimize business processes and process design with a bias towards
automation. * Design and develop enterprise systems as part of the
software product lifecycle. Proactively identify risks and develop
mitigation plans. * Support platform road mapping, integrations,
and adoption strategies to support organizational growth and
digital transformation. * Manage high-level vendor relationships
and ensure vendors deliver solutions that meet strategic
objectives, performance standards, and compliance requirements. *
Lead, mentor, and develop a team of CRM/ECM administrators and
development professionals, fostering professional growth and a
collaborative, high-performance environment. * Display integrity,
self-awareness, courage, and respect for staff while ensuring
learning agility and flexibility, communicating and delegating
effectively. Work effectively, collaboratively, and creatively in a
team-oriented environment both internally and externally. * Take
ownership for actions, decisions, and results; openly accept
feedback and demonstrate both the willingness and ability to
improve. JOB QUALIFICATIONS Here are a few skills you MUST have to
be qualified for this position. * Minimum of 4 - 6 years of
experience in CRM, Content Management Business Analysis, or related
technology roles, and a minimum of 1-3 years of management or
leadership experience. * Proven ability to manage and administer
complex digital platforms, including online banking systems and CRM
solutions. * Experience developing and executing digital strategies
that drive member or customer engagement and operational
efficiency. * Strong vendor and stakeholder management skills,
including contract negotiation and performance management. *
Excellent communication and presentation skills, with the ability
to influence executive stakeholders and bridge technical and
non-technical discussions. * Proficiency in data analysis and
reporting to inform digital decision-making. * Deep understanding
of SDLC, Agile methodologies, and digital security standards. *
Ability to function in a consumer business office environment and
utilize standard office equipment including but not limited to: PC,
copier, telephone, etc. * Ability to lift a minimum of 25 lbs.
(file boxes, computer printer). * Travel required on occasion. Here
are a few qualities we'd LIKE for you to have to make you more
suited for this position. * Bachelor's degree in Business,
Information Technology, Digital Operations, or related field *
Experience working in the financial industry or at a financial
institution. * Experience managing Salesforce, Nautilus or
comparable CRM/ECM systems. * Familiarity with digital analytics
tools such as Tableau, Power BI, or Salesforce analytics. *
Demonstrated ability to lead digital transformation initiatives. *
Strong facilitation and strategic planning skills. CONTACT US If
you have questions about this position description, please feel
welcome to ask. You can reach our HR Department at: Civic Human
Resources 3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org Requirements:
PIba16a06faac3-29400-39959026
Keywords: Local Government Federal Credit Union, Hattiesburg , Customer Relationship Management and Enterprise Content Manager, IT / Software / Systems , Raleigh, Mississippi
