HattiesburgRecruiter Since 2001
the smart solution for Hattiesburg jobs

Data & Reporting Manager

Company: MAXIMUS
Location: Hattiesburg
Posted on: December 3, 2019

Job Description:

Job Description Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Job Description Summary MAXIMUS Federal is currently looking for a Data and Reporting Manager who is a key member of the CDC-INFO Call Center program. The Data and Reporting Manager must have excellent written, verbal and communication skills and provide valuable insights and conclusions to support the programs decision making process. The Data and Reporting Manager will be expected to perform data extracts from multiple sources, perform statistical analysis methods to outline current or predict future trends within the contact center environment and produce customized reports and dashboards on an ad-hoc or planned basis. Experience and understanding of contact center data and integrated applications such as Aspect and Workforce Management Systems (WFM) are crucial components to this position. Essential Duties and Responsibilities: - Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas including telecommunications, state systems, Siebel CRM, and other databases as needed. - Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports and in accordance with the schedule outlined in our contract. - Evaluate the need for, and ensures the provision of, reporting necessary for operations. - Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees. - Provide contractually required monthly and quarterly project status reports for corporate, the project, and the state. - Produces Performance Standards Analysis Report. - Coordinate and evaluates the work of the Workforce Coordinator. - Develop and maintain reports in areas including Call Center performance. - Generate reports in accordance with schedules and provides reports, background information, and report summaries for internal and external use. - Ensure accuracy and timeliness of reports in compliance with contract and project requirements. - Perform other duties as assigned. Minimum Requirements: - Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. - In some instances this manager may be responsible for a functional area and not have any subordinate employees. - Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. - Follow processes and operational policies in selecting methods and techniques for obtaining solutions. - Act as advisor to subordinate(s) to meet schedules and/or resolve problems. - Develop and administer schedules, performance requirements; may have budget responsibilities. - Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. - Often must lead a cooperative effort among members of a project team. - Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals. - Provide guidance to subordinates within the latitude of established company policies. - Recommend changes to policies and establish procedures that affect immediate organization(s). Essential Duties and Responsibilities: Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas including telecommunications, state systems MS Dynamics, and other databases as needed. Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports and in accordance with the schedule outlined in our contract. Evaluate the need for, and ensures the provision of, reporting necessary for operations. Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees. Provide contractually required monthly and quarterly project status reports for corporate, the project, and the state. Develop and maintain reports in areas including Call Center performance. Generate reports in accordance with schedules and provides reports, background information, and report summaries for internal and external use. Ensure accuracy and timeliness of reports in compliance with contract and project requirements. May have additional training or education in area of specialization. Develops solutions to a variety of problems of moderate scope and complexity. General application of concepts and principles. Contributes to the completion of organizational projects and goals. Frequent use and general knowledge of industry practices, techniques, and standards. Applies knowledge and skills to complete a wide range of tasks. Communicates on complex or sensitive issues or drafts such responses for supervisor or manager. Experience using applied statistics or machine learning in a professional or other intensive problem-solving environment with large, complex datasets. Strong business and writing skills and experience presenting to senior management and executive stakeholders. Design and document processes and procedures though SOPs, process guides, job aids. Excellent interpersonal skills, written* and verbal. Handles confidential information and materials in an appropriate manner. Must be able to multi-task, be flexible and detail oriented while understanding the broader organizational objectives and strategies. Attention to detail and the ability to maintain accuracy is required. Overtime and work beyond normal business hours may be required. Some travel may be required. Perform other duties as assigned. *Selected candidates will be required to submit examples of business writing. Minimum Requirements: Bachelor’s degree in Mathematics, Statistics, Computer Science or other quantitative fields, 5+ years hands-on experience –preferred. Excellent PC skills with extensive experience with MS Office, O365 applications, including but not limited to Outlook, Word, PowerPoint, SharePoint, and Visio. Expert skills with Excel, VLOOKUP, Pivot Tables, PowerPivot, reporting and charts. Experience with MS Dynamics. Knowledge and understanding of Aspect WFM systems, contact center operations, Verizon data, Tableau, and Crystal Reports is preferred. Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees. Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follow processes and operational policies in selecting methods and techniques for obtaining solutions. Act as advisor to subordinate(s) to meet schedules and/or resolve problems. Develop and administer schedules, performance requirements; may have budget responsibilities. Frequent interaction with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team. Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals. Provide guidance to subordinates within the latitude of established company policies. Recommend changes to policies and establish procedures that affect immediate organization(s). #Neuvoo EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: MAXIMUS, Hattiesburg , Data & Reporting Manager, Other , Hattiesburg, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Private Wealth Advisor
Description: Job Summary: The Synovus Private Wealth Advisor works on or with a team of wealth management advisors. Team members in the role are responsible for the management of a portfolio of high net-worth clients (more...)
Company: Synovus Mortgage Corp.
Location: Mobile
Posted on: 12/10/2019

CDL-A Truck Driver - Industry Leading Pay for Dry Van Drivers!
Description: CDL-A OTR DRY VAN TRUCK DRIVER JOBSCDL-A OTR Dry Van Truck Driver Jobs Thrive With The Power Of Red Drive to thrive in Roehl s over the road van fleet and haul largely no-touch
Company: Roehl Transport
Location: Pearl
Posted on: 12/10/2019

National OTR Refrigerated CDL A Truck Driver
Description: Qualifications Shaffer Trucking takes pride in hiring the most professional truck drivers the industry has to offer. See our qualifications below. Valid Class A CDL TWIC Card and Alabama coil certificate (more...)
Company: Crete Carrier Corporation
Location: Gulfport
Posted on: 12/10/2019


Customer Account Representative
Description: It's Your Career. Own it We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy. That's because we believe in putting people in control of their future. This same (more...)
Company: Rent-A-Center
Location: Jackson
Posted on: 12/10/2019

RN Pre-Op Surgery Holding - Days
Description: Description SHIFT: Days rotating weekends SCHEDULE: Full-time Do you have a passion for healthcare and helping others Do you enjoy working in a fast-paced, patient-centered environment Jump-start (more...)
Company: Garden Park Medical Center
Location: Gulfport
Posted on: 12/10/2019

event coordinator
Description: This job was posted by : For more information, please see: ASM Global, the leader in privately managed public assembly facilities (more...)
Company: SMG-Mobile Civic & Convention Centers
Location: Mobile
Posted on: 12/10/2019

Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Jackson
Posted on: 12/10/2019

RN Registered Nurse - Medical Surgical (Med Surg) Night
Description: We Are Hiring Join our team of compassionate and dedicated Medical Surgical Neurology Nurses. Providence Hospital is a full service, 349-bed medical/surgical facility. Since its founding in 1854, Providence (more...)
Company: Ascension, A26
Location: Mobile
Posted on: 12/10/2019

Small Arms/Artillery Repairer (91F)
Description: 91F Small Arms/Artillery Repairer Job ID: 1164119 Job Views: 26 Location: JACKSON, Mississippi, United States ZIP Code: 39209 Job Category: Mechanic and Maintenance Posted: 12.06.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Jackson
Posted on: 12/10/2019

National OTR Refrigerated CDL A Truck Driver
Description: Qualifications Shaffer Trucking takes pride in hiring the most professional truck drivers the industry has to offer. See our qualifications below. Valid Class A CDL TWIC Card and Alabama coil certificate (more...)
Company: Crete Carrier Corporation
Location: Mobile
Posted on: 12/10/2019

Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Hattiesburg RSS job feeds