Scheduling Specialist-Hattiesburg-Patient Access Center
Company: Community Health System
Location: Hattiesburg
Posted on: May 1, 2021
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Job Description:
Essential Duties and Responsibilities (List in order of
importance or percentage of time spent on the particular
responsibility - High to Low) * Answer incoming calls for all
assigned clinics and operate call center telephony platforms *
Follows scheduling protocols and guidelines. Utilizes critical
thinking to determine which processes to apply to specific
situations. * Determine calls with urgent needs and complete warm
transfer to clinic staff * Complete accurate patient scheduling on
provider and ancillary schedules for multiple clinics and Medical
Groups. * Researches patient requests in the medical record and
provides information to patient or other entity. * Obtain
information regarding refills, clinical questions, referrals,
services, etc. Enter documentation and communication within EMR for
non-urgent clinical calls * Monitor assigned boxes in EMR for
return communication from the clinic * Accurately validate and
enter patient name, DOB and demographics * Collects insurance and
pre-certification information from callers, validates insurance
eligibility and correct PCP assignment. Determines appropriate and
current referrals are present, as indicated * Adheres and complies
to all policies and procedures * Attend educational sessions and
department meetings as scheduled * Ability to perform all other
duties as assigned or requested Qualifications Required Education:
High School Diploma or equivalent Required Experience: 1+ years
business office experience in the assigned area (billing,
collections, customer service, patient access, reimbursement,
scheduling, call center, medical clinic, healthcare setting,
patient placement) Additional education in business management,
healthcare management or closely related field may substitute for
the required experience on one-for-one year basis.
Keywords: Community Health System, Hattiesburg , Scheduling Specialist-Hattiesburg-Patient Access Center, Other , Hattiesburg, Mississippi
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