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Loan Servicing Single Point of Contact

Company: Regions Financial Corporation
Location: Hattiesburg
Posted on: May 3, 2021

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.

Primary Responsibilities

  • Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
  • Assesses, resolves, and executes appropriate workout solutions
  • Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
  • Implements repayment plans as necessary and collects delinquent payments
  • Ensures that files and paperwork are properly and accurately completed
  • May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.


  • High School Diploma or GED
  • Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

  • Ability to work in a fast-paced environment
  • Detailed oriented
  • Proficient in Microsoft Excel and Word
  • Strong customer service skills
  • Strong organization skills

Strongly preferred:

1 year loan servicing experience

  • Must be able to work:
  • 8 hour shift Monday-Thursday between 7:30AM and 8PM CST
  • 8 hour shift Friday between 7:30 and 6PM CST
  • Saturday overtime rotation between 8AM-12PM CST

Position Type

Full time

Location Details

LOCH - Loan Operations Center Hattiesburg


Hattiesburg, Mississippi

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Financial Corporation, Hattiesburg , Loan Servicing Single Point of Contact, Other , Hattiesburg, Mississippi

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