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CSR

Company: Apex Systems
Location: Hattiesburg
Posted on: May 3, 2021

Job Description:

Apex Systems is looking for Customer Service Reps in Hattiesburg, MS. Please submit your resume for immediate consideration!

Description:

Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment.

Job Details:

  • Work with customers over the phone in the Hattiesburg branch location.
  • Answer questions about account types and banking products, especially loans and credit cards
  • Check on the status of customer accounts and track checks and payments
  • Review and explain account charges
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards
  • Assist with address changes
  • Assist customers with determining whether they need to speak with a banker or if the representative can complete their banking tasks
  • Provide assistance in using in-bank automated teller machines as needed
  • Help customers select and fill out banking forms before approaching a teller

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Keywords: Apex Systems, Hattiesburg , CSR, Other , Hattiesburg, Mississippi

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