Phone Interviews Conducted Daily for On Site Positions Apply and
Why work for Alorica Saraland? Simply put, we want to make lives
better...one interaction at a time and to do that, we need the very
best people to join us.
We offer competitive wages $11.25/hr Overtime opportunities are
available to increase your income.
Monthly bonuses just for being amazing at what you do.
Bonuses in every paycheck when you refer friends and family for
employment with Alorica.
Full time hours. Yes, that's right, a consistent 40 hours a
Medical, dental, financial planning, pet insurance and tuition
reimbursement benefits, for you and your family, just to name a
Paid time off for work and life balance. We think you should enjoy
time away from the office.
Retirement planning options (401(k)).
Access to merchant discounts as an Alorica employee.
We promote from within 90% of the time company wide.
Employee programs supporting employment, community outreach,
corporate leadership, training and development, education
assistance, & mentoring.
Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're at our
Job Summary: Are you a problem solver who likes to make life
better for others? As an Inbound Customer Service Representative,
you will provide exemplary customer service, over the phone,
offering solutions and answering questions about a product or
service. You will be an advocate for our customers, showing
compassion and putting yourself in their shoes to calmly resolve
and de-escalate customer concerns.
Job Requirements: First and foremost, you need a positive
attitude and a natural willingness to want to help others We would
love it if you have Inbound call center or customer service via
phone experience, but we can train the right people We require you
are flexible in accepting a set schedule during our operating hours
of 6am - midnight Monday - Sunday.
We need you to be willing to work holidays when they fall within
your assigned schedule We need your confident familiarity with
current technology including computers, tablets, Smartphones and
other cellular devices 18 years of age or older High School
Graduate or GED required Ability to pass a background investigation
Ability to complete a pre-employment behavioral assessment
Equal Opportunity Employer - Veterans/Disabled
Qualifications - External
JOB REQUIREMENTS Minimum Education and Experience: High School
Diploma or GED required; college degree preferred Customer service
experience a plus Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities: Stellar customer service skills
- and an overwhelming desire to make lives better, one interaction
at a time Ability to use phone and computer systems Excellent oral
and written communication skills Strong listening/comprehension
skills Ability to stay composed and objective Conversational,
patient and confident, with a positive attitude
WORKING CONDITIONS Work Environment
A climate controlled, contact center environment - filled with
amazing people, incredible career opportunities and the occasional
dance-off Constant usage of phone and computer systems
Physical Demands Constant sedentary work. You'll typically be
sitting for most of the time, so be sure to get up and stretch once
in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees in this classification. It is not designed to contain
or be interpreted as an exhaustive list of all responsibilities,
duties and qualifications required of employees assigned to this
TAKE THE NEXT STEP Let's make lives better. Let's defy the
status quo. And let's go beyond thinking outside the box - and
decide to obliterate the box instead.
You ready? Let's do this.
Alorica is an equal opportunity employer and committed to
diversity in its workforce. Alorica recruits qualified applicants
and makes all employment-related decisions based exclusively on
job-related qualifications, without regard to characteristics such
as race, color, national origin, religion, gender, age, marital
status, disability, veteran status, citizenship status, sexual
orientation, gender identity, or any other status protected by