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Scheduling Specialist-Part Time- Hattiesburg-Patient Access Center

Company: Wesley Medical Center
Location: Hattiesburg
Posted on: June 6, 2021

Job Description:

This is a PRN position.Essential Duties and Responsibilities(List in order of importance or percentage of time spent on the particular responsibility - High to Low)Answer incoming calls for all assigned clinics and operate call center telephony platformsFollows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.Determine calls with urgent needs and complete warm transfer to clinic staffComplete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.Researches patient requests in the medical record and provides information to patient or other entity.Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical callsMonitor assigned boxes in EMR for return communication from the clinicAccurately validate and enter patient name, DOB and demographicsCollects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicatedAdheres and complies to all policies and proceduresAttend educational sessions and department meetings as scheduledAbility to perform all other duties as assigned or requestedQualificationsRequired Education: High School Diploma or equivalentRequired Experience: 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.Merit Health Wesley is an Equal Opportunity Employer that provides equal opportunities to all qualified persons without regard to race, veteran status, disability, color, religion, sex, national origin, any other federally protected class. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wesley Medical Center, Hattiesburg , Scheduling Specialist-Part Time- Hattiesburg-Patient Access Center, Other , Hattiesburg, Mississippi

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