Staff Tennis Shop
Company: Sequoia Golf Canebrake
Location: Hattiesburg
Posted on: January 20, 2023
Job Description:
Staff, Tennis Shop Responsible for promoting the game of tennis
and the club while providing the Three Steps of Service to the
Members and guests of the club. Responsible for providing quality
service, ordering necessary merchandise, and assisting with the
tennis shop operations. Reports directly to the Director of Racquet
Sports or Tennis Shop Manager. Day to Day:
- Responsible for efficient and friendly customer service
throughout the pro shop, accurately ringing up charges at the
register and properly checking in all tennis players prior to play.
This also includes proper cash handling procedures as well as
making sure that all standards of operations are being met.
- Respond to inquiries, lessons and court reservations for
Members and guests both in person and on the phone. Converse with
Members and guests in a friendly manner. Focus your attention on
Members and guests needs and remain calm, professional, and
courteous always, even when under pressure.
- Responsible for inventory controls, checking-in merchandise in
accordance with procedures, organization of storage and display
areas. Keep up inventory levels of constantly stocked items (i.e
shirts, socks, hats, balls, etc.). Follow up on all special orders
making sure customers are aware of the receipt of their orders in
accordance with established procedures.
- Process invoices daily (if needed), coding and scanning to the
Accounting Team for payment
- Process all returned merchandise and issue proper credit to
customer.
- Maintain tennis shop and ensure it is always organized and
clean, sell merchandise, and oversee tennis operations and staff to
ensure proper performance.
- Update Tennis Member Information, Buyers Club Plan Database,
Stringing, etc. as applicable for the club.
- Promote the game of tennis and promote the Club while
maintaining a high level of professionalism and service.
- Perform close of business functions following guidelines and
procedures established by the Club.
- Responsible for seeing that daily assignments are completed in
their respective areas, to meet Club standards and as communicated
in the Star Service FOCUS expectations (i.e. orderly/organized work
areas, straighten/arrange entry area, picking up trash/debris,
etc.).
- Assist fellow Employee Partners, Members, and guests to ensure
delivery of the 3 steps of service without being directed. Be aware
of team members and the environment and participate as a member of
the team.
- Notify supervisor of Member/Guest complaints at the time they
occur. Rectify, practicing service recover, any complaints as soon
as possible.
- Must be able to interact with Members/Guests professionally,
helping them with changes and last-minute requests as needed All
the other stuff we do:
- Because of the fluctuating demands of the Clubs operation, it
may be necessary that each Employee perform a multitude of
different functions therefore, as an essential part of your job,
you will be expected to help others when the occasion arises, just
as other Employees are expected to help you. Accordingly, you may
be expected to perform other tasks as needed or as directed.
- Must be able to interact with Members/Guests professionally,
helping them with changes and last-minute requests as needed.
- Ability to communicate effectively with proper grammar.
- Ability to work well under pressure, coordinating multiple
tasks at any given time
- Ability to focus attention on detail.
- Responsible for maintaining good conduct and safe working
habits while in all areas and assuring others are acting
safely.
- Attendance at daily line-up and participating as
requested.
- Wearing a clean and neat uniform that follows ClubCorp and your
property uniform standards daily. Customer service experience
required. Basic Tennis Knowledge Required. Previous Retail
experience preferred. High school diploma, GED, or equivalent
preferred.
Keywords: Sequoia Golf Canebrake, Hattiesburg , Staff Tennis Shop, Other , Hattiesburg, Mississippi
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