Loan Servicing Quality and Performance Specialist
Company: Regions Bank
Location: Hattiesburg
Posted on: January 26, 2023
Job Description:
Thank you for your interest in a career at Regions. At Regions,
we believe associates deserve more than just a job. We believe in
offering performance-driven individuals a place where they can
build a career --- a place to expect more opportunities. If you are
focused on results, dedicated to quality, strength and integrity,
and possess the drive to succeed, then we are your employer of
choice.Regions is dedicated to taking appropriate steps to
safeguard and protect private and personally identifiable
information you submit. The information that you submit will be
collected and reviewed by associates, consultants, and vendors of
Regions in order to evaluate your qualifications and experience for
job opportunities and will not be used for marketing purposes,
sold, or shared outside of Regions unless required by law. Such
information will be stored in accordance with regulatory
requirements and in conjunction with Regions' Retention Schedule
for a minimum of three years. You may review, modify, or update
your information by visiting and logging into the careers section
of the system.Job Description:At Regions, the Quality and
Performance Specialist evaluates associate interactions (by phone
and chat) using established guidelines for performance
expectations.Primary Responsibilities
- Reviews active and recorded interactions to assess soft skills,
accuracy of information and compliance with bank policies,
department procedure, as well as banking regulations
- Provides verbal and written feedback and makes recommendations
for performance improvement to management
- Identifies training needs for new and existing associates
- Partners with the Training and Communication teams to utilize
quality data for associate training and development
- Develops and maintains thorough knowledge and understanding of
products, processes, and procedures for the Contact Center
- Completes tasks in timely manner without supervision
- Performs other duties as assignedThis position requires the
tracking of time and is eligible for overtime hours worked in
excess of 40 per week under the Fair Labor Standards
Act.Requirements
- High School Diploma or GED
- One (1) year of Contact Center experienceSkills and
Competencies
- Proficiency in Microsoft Office (Excel, Word, PowerPoint,
Outlook, etc.)
- Strong attention to detail, exceptional listening, and
analytical skills
- Strong organizational and time management skills with ability
to meet deadlines
- Strong verbal and written communication skills
- Strong work ethic and self-motivationStrongly preferred:2 years
of Quality Assurance/Performance Review experience2 years of
banking experienceHours: 40 hours per weekMonday- Friday between
7:00am-5:30pmLocation:5214 Lincoln Road Extension Hattiesburg, MS
39402 Position TypeFull timeBenefits InformationRegions offers a
benefits package that is flexible, comprehensive and recognizes
that "one size does not fit all" for associates. Listed below is a
synopsis of the benefits offered by Regions for informational
purposes, which is not intended to be a complete summary of plan
terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer ProgramPlease note, benefits and plans may
be changed, amended, or terminated with respect to all or any class
of associate at any time. To learn more about Regions' benefits,
please click or copy the link below to your browser.Location
DetailsLOCH - Loan Operations Center
HattiesburgLocation:Hattiesburg, MississippiBring Your Whole Self
to Work We have a passion for creating an inclusive environment
that promotes and values diversity of race, color, national origin,
religion, age, sexual orientation, gender identity, disability,
veteran status, genetic information, sex, pregnancy, and many other
primary and secondary dimensions that make each of us unique as
individuals and provide valuable perspective that makes us a better
company and employer. More importantly, we recognize that creating
a workplace where everyone, regardless of background, can do their
best work is the right thing to do. OFCCP Disclosure: Equal
Opportunity Employer/Disabled/Veterans
Keywords: Regions Bank, Hattiesburg , Loan Servicing Quality and Performance Specialist, Other , Hattiesburg, Mississippi
Didn't find what you're looking for? Search again!
Loading more jobs...