Loan Servicing Quality and Performance Specialist

Company: Regions Bank
Location: Hattiesburg
Posted on: January 26, 2023

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Quality and Performance Specialist evaluates associate interactions (by phone and chat) using established guidelines for performance expectations.Primary Responsibilities

• Reviews active and recorded interactions to assess soft skills, accuracy of information and compliance with bank policies, department procedure, as well as banking regulations
• Provides verbal and written feedback and makes recommendations for performance improvement to management
• Identifies training needs for new and existing associates
• Partners with the Training and Communication teams to utilize quality data for associate training and development
• Develops and maintains thorough knowledge and understanding of products, processes, and procedures for the Contact Center
• Completes tasks in timely manner without supervision
• Performs other duties as assignedThis position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.Requirements
  • High School Diploma or GED
  • One (1) year of Contact Center experienceSkills and Competencies
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
    • Strong attention to detail, exceptional listening, and analytical skills
    • Strong organizational and time management skills with ability to meet deadlines
    • Strong verbal and written communication skills
    • Strong work ethic and self-motivationStrongly preferred:2 years of Quality Assurance/Performance Review experience2 years of banking experienceHours: 40 hours per weekMonday- Friday between 7:00am-5:30pmLocation:5214 Lincoln Road Extension Hattiesburg, MS 39402 Position TypeFull timeBenefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
      • Paid Vacation/Sick Time
      • 401K with Company Match
      • Medical, Dental and Vision Benefits
      • Disability Benefits
      • Health Savings Account
      • Flexible Spending Account
      • Life Insurance
      • Parental Leave
      • Employee Assistance Program
      • Associate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.Location DetailsLOCH - Loan Operations Center HattiesburgLocation:Hattiesburg, MississippiBring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Bank, Hattiesburg , Loan Servicing Quality and Performance Specialist, Other , Hattiesburg, Mississippi