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Arbitrator I

Company: Cox Automotive
Location: Hattiesburg
Posted on: November 5, 2019

Job Description:

This position
facilitates the resolution of customer complaints (includes all vehicles and
online transactions) after a sale and is responsible for the timely and
successful arbitration of vehicles between buyer and seller in accordance with
auction and NAAA policies. This position also requires organization and
management of sale day activities including post sale inspections and sale day
arbitrations.




Job Responsibilities:


Review customer complaints and mechanic reports about
vehicle condition.
Inspect vehicle to determine extent of repairs, if any,
and authorize second opinion, if necessary.
Advise customers of Auction policy and the complaint
and arbitration process and facilitate the resolution/negotiation between
the two parties.
Mediate dispute and negotiate repair and/or pricing of
disputed vehicles in order to arrive at a mutually acceptable solution and
in an effort to keep vehicles sold.
Have awareness of and resolve after-sale problems, such
as issues with title, mileage, frame damage, etc.
Monitor and maintain accurate files for each
arbitration case, and interact with Auction sales personnel regarding
information on vehicle sales, etc.
Act as a liaison with federal and state authorities
regarding odometer rollbacks, salvage vehicles, etc.
Promote the Auction and its services with customers to
gain additional business including, but not limited to, post sale
inspections.
Review customer claims to verify that they meet
Manheim's National Arbitration policies and any account-specific
guidelines; make/advise on financial decisions regarding arbitrations.
Interface with all departments involved in the
complaint including the fact finding and investigative phases.
Screen and input all qualified vehicles for post-sale
inspection.
Inform buyers and sellers on the process, cost, and
timing for completion of all PSI or buyer claims.
Visibly demonstrate safety commitment by following all
safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with
Safety Excellence.
Perform other duties as assigned by management.






This position
facilitates the resolution of customer complaints (includes all vehicles and
online transactions) after a sale and is responsible for the timely and
successful arbitration of vehicles between buyer and seller in accordance with
auction and NAAA policies. This position also requires organization and
management of sale day activities including post sale inspections and sale day
arbitrations.




Job Responsibilities:


Review customer complaints and mechanic reports about
vehicle condition.
Inspect vehicle to determine extent of repairs, if any,
and authorize second opinion, if necessary.
Advise customers of Auction policy and the complaint
and arbitration process and facilitate the resolution/negotiation between
the two parties.
Mediate dispute and negotiate repair and/or pricing of
disputed vehicles in order to arrive at a mutually acceptable solution and
in an effort to keep vehicles sold.
Have awareness of and resolve after-sale problems, such
as issues with title, mileage, frame damage, etc.
Monitor and maintain accurate files for each
arbitration case, and interact with Auction sales personnel regarding
information on vehicle sales, etc.
Act as a liaison with federal and state authorities
regarding odometer rollbacks, salvage vehicles, etc.
Promote the Auction and its services with customers to
gain additional business including, but not limited to, post sale
inspections.
Review customer claims to verify that they meet
Manheim's National Arbitration policies and any account-specific
guidelines; make/advise on financial decisions regarding arbitrations.
Interface with all departments involved in the
complaint including the fact finding and investigative phases.
Screen and input all qualified vehicles for post-sale
inspection.
Inform buyers and sellers on the process, cost, and
timing for completion of all PSI or buyer claims.
Visibly demonstrate safety commitment by following all
safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with
Safety Excellence.
Perform other duties as assigned by management.




Qualifications:High School Diploma or equivalent required.
Minimum of 3-5 years of automotive, mechanical or body
shop experience with complaint recording and resolution preferred.
Valid Driver s License and safe driving record
required.
Strong verbal and written communication and
organization skills required.
Effective report writing and composition skills
preferred.
Working knowledge of federal and state laws regarding
arbitration of vehicles.
Regularly required to stand, walk, reach, talk and
hear.
Frequently required to stoop, kneel, crouch, squat, and
climb.
Ability to lift 1-20 pounds.
Vision abilities required include close, distance and
color vision, depth perception and ability to adjust focus.





About Cox AutomotiveCox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.comCox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Automotive, Hattiesburg , Arbitrator I, Other , Hattiesburg, Mississippi

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