Customer Service Rep- 5/4 Start Date!
Company: General Dynamics Information Technology
Posted on: March 13, 2020
Travel Required: None Requisition Type: Pipeline
Do you enjoy providing excellent customer service?? Is helping
callers resolve their questions regarding insurance claims and how
their Medicare benefits coordinate with other insurance coverage
something you can do?? If so, then GDIT is looking for candidates
As a Customer Service Representative, you will respond to questions
from customers regarding Coordination of Benefits, Medicare
Secondary Payer claims, and billing questions. The Customer Service
Representative reports directly to the Customer Service
Supervisor.?In order to be successful in handling calls from
beneficiaries and others, you must have a strong customer service
and complaint resolution skill set.
This position is onsite in Hattiesburg from Monday through Friday
with a 8 hour shift (not including 30 minutes for lunch) between
the hours of 6:50 AM ? 7:15 PM. No weekends!?
Start date for this class is May 4, 2020.
GDIT offers great pay, immediate benefits (medical, dental, vision,
life insurance), paid time off and holidays!?
--- Provide knowledgeable responses to escalated, high priority, or
supervisor calls in a courteous and professional manner.
--- Responsible for productivity, quality, and timeliness of work
in the completion of program and department tasks and goals.
--- Assist with side-by-side mentoring for new employees during and
after training as needed.
--- Assist in monitoring and analyzing quality of all department
work and recommend actions for improvement.
--- Maintain up-to-date knowledge of COB, COB-R, and MSP
regulations and policies as they apply to inquiries handled by the
--- Assist in information reporting and development as needed.
--- Adhere to the Privacy Act and HIPAA laws and regulations as
they relate to the confidentiality of information released.
--- Proofread documents for grammatical and correctness and
adherence to standards and formats.
--- Frequent internal contacts with Customer Service Managers, Call
Center Supervisors, Lead Training Specialist, Operations
Representative, other Customer Service Reps, and other contractors
and government personnel supporting the program.
--- Assume coordination responsibility for department in absence of
--- Assist in the design, development, and writing of BCRC area
processing procedures and maintain department records.
--- Cross-trained agents (Recovery/Data Collection) may be asked to
process BIL emails, which involves following a step by step process
to review the request, conduct necessary research and make valid
updates to beneficiaries? records.
--- High School diploma or GED required
--- 6+ months of customer service/telemarketing/secretarial
--- Must be able to type 20 WPM; 30 WPM preferred.
--- Ability to be flexible to work any 8.5-hour shift (30 minutes
for lunch) between the hours of 6:50am - 7:15pm Monday through
--- May be required to work some GDIT holidays and overtime may be
--- Experience working with a PC and in a Windows environment is
--- Demonstrated ability to communicate in English effectively;
both verbally and in writing is required.?
PLEASE NOTE: If you receive?an offer with GDIT, you must be able to
successfully pass background investigation?and a drug test within
--- Previous experience with medical claims and billing is
--- 2+ years of progressively responsible work experience in a
customer service, medical claims, call center, or a secretarial
position is preferred.
--- Must have proven ability to work effectively as a team
--- Must have the ability to organize simultaneous tasks for
individual assignments and the workflow of others.
--- Ability to prioritize and complete tasks to meet contract
standards is required.
--- Spanish fluency is a plus.
--- The work is typically performed in an office environment, which
requires proper safety and security precautions. To ensure our
contact center production area is at minimal risk for unauthorized
disclosure (that is, the release or divulgence of information by an
entity to persons or organizations outside of that entity) of
Personally Identifiable Information (PII) or Protected Health
Information (PHI), the work environment operates under a Secure
Floor Policy. The Secure Floor Policy limits or restricts personal
belongings, electronic devices, or paper that can be brought into
--- Work may require some physical effort in the handling of light
materials, boxes, or equipment.
--- The above job description is not intended to be, nor should it
be construed as, exhaustive of all responsibilities, skills,
efforts, or working conditions associated with this job.
--- Requests for reasonable accommodations will be considered to
enable individuals with disabilities to perform the principal
(essential) functions of this job.
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Hattiesburg , Customer Service Rep- 5/4 Start Date!, Sales , Hattiesburg, Mississippi
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