Loan Servicing Customer Service Representative
Company: Regions Financial Corporation
Posted on: January 10, 2022
Thank you for your interest in a career at Regions. At Regions,
we believe associates deserve more than just a job. We believe in
offering performance-driven individuals a place where they can
build a career --- a place to expect more opportunities. If you are
focused on results, dedicated to quality, strength and integrity,
and possess the drive to succeed, then we are your employer of
Regions is dedicated to taking appropriate steps to safeguard and
protect private and personally identifiable information you submit.
The information that you submit will be collected and reviewed by
associates, consultants, and vendors of Regions in order to
evaluate your qualifications and experience for job opportunities
and will not be used for marketing purposes, sold, or shared
outside of Regions unless required by law. Such information will be
stored in accordance with regulatory requirements and in
conjunction with Regions' Retention Schedule for a minimum of three
years. You may review, modify, or update your information by
visiting and logging into the careers section of the system.
At Regions, the Loan Servicing Customer Service Representative
responds to customer's inquiries or complaints regarding Loan
Servicing products or services.
* Determines best method to resolve problems to ensure customer
satisfaction and adherence to company policies
* Coordinates problem resolution with appropriate departments
* Informs customers of standard procedures or resolution of
* Follows up, either verbally or in writing, to ensure customer
* Works with either close supervision or under clearly defined
* May make periodic calls to existing customers to determine
satisfaction with the company, products, and services
This position requires the tracking of time and is eligible for
overtime for hours worked in excess of 40 per week under the Fair
Labor Standards Act.
This position is incentive eligible.
* High School Diploma or GED
* Applicants will be expected to pass any assessment associated
with the position
* One (1) year of customer service or related experience
Skills and Competencies
* Ability to work in a fast-paced environment
* Basic computer skills
* Excellent customer service skills
* Good verbal and written communication skills
Regions offers a benefits package that is flexible, comprehensive
and recognizes that "one size does not fit all" for associates.
Listed below is a synopsis of the benefits offered by Regions for
informational purposes, which is not intended to be a complete
summary of plan terms and conditions.
* Paid Vacation/Sick Time
* 401K with Company Match
* Medical, Dental and Vision Benefits
* Disability Benefits
* Health Savings Account
* Flexible Spending Account
* Life Insurance
* Parental Leave
* Employee Assistance Program
* Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or
terminated with respect to all or any class of associate at any
time. To learn more about Regions' benefits, please click or copy
the link below to your browser.
LOCH - Loan Operations Center Hattiesburg
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that
promotes and values diversity of race, color, national origin,
religion, age, sexual orientation, gender identity, disability,
veteran status, genetic information, sex, pregnancy, and many other
primary and secondary dimensions that make each of us unique as
individuals and provide valuable perspective that makes us a better
company and employer. More importantly, we recognize that creating
a workplace where everyone, regardless of background, can do their
best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Keywords: Regions Financial Corporation, Hattiesburg , Loan Servicing Customer Service Representative, Sales , Hattiesburg, Mississippi
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