Retail Sales Associate

Company: Grade A MM
Location: Hattiesburg
Posted on: November 19, 2022

Job Description:

We are looking for a customer-oriented service representative. A Retail Sales Associate, or RSA, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best RSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Retail Sales Associates can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these RSAs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

*Responsibilities *

Manage face to face customer engagement

Brand awareness

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

*Skills*

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong interpersonal skills and active listening

Professional appearance and demeanor

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Job Types: Full-time, Part-time

Pay: $400.00 - $800.00 per week

Benefits:
* Flexible schedule
Shift:
* 8 hour shift
* Day shift

Work Location: One location%58047475%

Keywords: Grade A MM, Hattiesburg , Retail Sales Associate, Sales , Hattiesburg, Mississippi