Retail Sales Staff

Company: Gateway Tire & Service Center
Location: Jackson
Posted on: May 3, 2025

Job Description:

CUSTOMER SERVICE

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.



Meet and Greet customers upon entry to store

Determine customer needs and make recommendations on products and services

Create and review computerized Work Orders to direct shop employees

Notify customer of needed repairs and get their permission to do the work

Determine tasks to be completed and identify necessary supplies, parts and equipment

Order any parts or supplies needed to perform work as promised and complete paperwork to account for all purchased parts or supplies

Retrieve customer vehicle from parking lot and position in the appropriate work bay

Record vehicle mileage, physical damage, warning lights or problems on the work order

Follow up with shop employees on work progress and keep customers informed

Make sure all work performed is recorded and priced on the Work Order

Notify customers of completed work and take payments via cash, checks, and credit cards

Balance cash drawer at the end of the day

Complete all activity reports required by management

Multi- or Bi-lingual ability is desirable, especially Spanish



STORE MAINTENANCE


ALL store employees are assigned specific or general work area maintenance tasks such as re-stocking supplies, organizing work areas, sweeping and mopping floors, emptying trash cans, cleaning restrooms, cleaning parking lot, etc. Each employee is expected to perform store maintenance duties as assigned and to maintain the store in good working condition.


SHOWROOM & WAREHOUSE MAINTENANCE


ALL store employees are expected to utilize computers and store equipment in accordance with standard operating procedures. Employees may be assigned to perform routine maintenance or assist maintenance staff in performing repairs such as interior lighting, restroom comfort, cleanliness, and warehouse organization.


TECHNICAL & CROSS-TRAINING


It is desirable for sales staff to be cross-trained for all sales counter jobs and to fill in when others are absent. Preference is given to technical training in automotive repairs, accounting, computers or other areas where knowledge improves the customer experience and results in an efficient, clean, and safe operating environment.


PHYSICAL INVENTORY


ALL store employees may be required to participate in store physical inventory audits by assisting in the organization and counting of stock.


JOB REQUIREMENTS



Valid driver's license

Pre-employment Drug Screen

Pre-employment Background Check

Be physically capable of performing job requirements without aid

Neat and clean physical and clothing appearance at all times

No tattoos or body piercings visible in normal work attire

Appropriate hairstyles kept neat and clean



COMPANY BENEFITS



Competitive industry wages

Annual bonus plan (must meet eligibility requirements)

Pay incentives based on sales or work goals

401(k) Plan with Company Contribution

Major Medical Plans with elective dental, eye care, and other types of insurance are available

Uniforms with cleaning service

Gateway stores are CLOSED on Sunday

Paid Holidays (must meet eligibility requirements)

Paid Vacation (must meet eligibility requirements)

5-day work week (unless overtime is required)

Overtime may be available depending on store needs

Discounts on company products and services






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Keywords: Gateway Tire & Service Center, Hattiesburg , Retail Sales Staff, Sales , Jackson, Mississippi